Assistance and Support
Assistance and Support
If you believe your product is defective or if you need support for using SOC-E products, please contact our customer support team by filling in the support form available in this page, to initiate a warranty claim or request some support. Ensure that all fields are filled out and include a detailed description of the issue. Providing comprehensive failure information is crucial for our technicians to accurately understand and address the problem.
Most of the issues can potentially be resolved without sending the material back to SOC-E. Once your request is received, a support engineer will gladly assist with identifying the resources that may be helpful to you.