Quality, Compliance and Sustainability

Quality Policy

At SOC-E, we are dedicated to enhancing the connectivity of critical systems through advanced technology solutions. Our offerings are designed to improve the availability, security, and accuracy of our customers’ products, ensuring they perform reliably under the most demanding conditions.

In this context, quality is an essential principle that drives every aspect of our operations at SOC-E. We recognize that delivering top-tier products and services requires a firm commitment to quality in all we do. This commitment is reflected in our rigorous Quality Policy, which serves as the foundation for our approach to excellence.

We are devoted to the continuous and permanent improvement of our processes, ensuring that our quality standards not only meet but exceed industry expectations. By fostering a culture of quality and innovation, we strive to provide our customers with the best possible solutions, enabling their success and earning their trust.

Therefore, the purpose and objectives of our Quality Policy are:

  • To provide our customers with outstanding service and reliable solutions in accordance with the requirements and price.
  • To get the satisfaction of staff through challengeable projects, technology, professional development roadmap and integration into the company’s plan.
  • To make SOC-E growing as the company leadership on providing Time-aware Ethernet based solutions.
  • To maintain SOC-E as a valuable reference for the Government of a profitable Technology Based Company in the region.
  • To push local providers on the supply of hi-tech solutions focused on Quality.

All Staff is responsible for Quality Control through the Quality Management System seeking improvement by constant review, with suppliers and sub-contractors being encouraged to co-operate. The Company is committed to achieving customer satisfaction using quality procedures which operate to meet or exceed the requirements of ISO 9001:2015.

Compliance

ISO 9001:2015 Certification

Our ISO 9001 certification highlights our commitment to quality management and continuous improvement. This recognition reflects our dedication to maintaining rigorous quality management standards, ensuring we consistently meet our customers’ expectations, and adhere to the highest industry standards.

Supplier Evaluation Policy

As part of our ISO 9001 management system, SOC-E conducts an annual evaluation of its strategic suppliers based on the following criteria:

  • Quality: Assessment of product condition, accuracy between the order and the received materials, and the number of detected issues.
  • Customer Service: Evaluation of pre-sale responses to inquiries, requests for quotes, offers, and after-sales support for claims or requests related to delivered materials.
  • Flexibility: The supplier’s ability to adapt to SOC-E’s needs.
  • Terms Compliance: The degree of adherence to agreed delivery times.
  • Competitiveness: The balance between product quality and price.

In case of issues or a poor rating, SOC-E will contact the supplier to request corrective actions to address the identified problems.

AS 9100 / EN 9100:2018

We are on the path to upgrading our ISO 9001 quality certification to AS9100 in the near future. We understand that this higher standard of quality is important to our customers, and we are taking all necessary steps to achieve it. Our first step is conducting a gap analysis to identify areas for improvement. This commitment demonstrates our dedication to meeting even higher industry standards and ensuring the utmost reliability and excellence in our products and services.

AMD-Xilinx Elite Certified Member

SOC-E has been a part of the Xilinx Certified Members Program since 2020 and currently holds the status of Elite Certified Member, with up to four Xilinx-certified engineers. This certification attests to SOC-E’s excellence and adherence to best practices in designing systems based on Xilinx FPGA-SOPC platforms, which are utilized in all our products. Our elite status underscores our commitment to quality and innovation in the field.


Code of Ethics

At SOC-E, we are committed to upholding the highest standards of integrity and ethical behavior in all aspects of our business. Our Code of Ethics outlines the principles and guidelines that govern our actions and decisions, ensuring we operate responsibly and transparently.

Integrity and Honesty

  • We operate with honesty, transparency, and uphold our commitments.

Compliance

  • We adhere to laws, regulations, and industry standards.

Respect and Fairness

  • We treat everyone with respect and fairness, fostering a diverse and inclusive environment.

Quality

  • We strive for excellence in our products and services, ensuring customer satisfaction.

Confidentiality

  • We protect sensitive information and handle data responsibly.

Conflict of Interest

  • We avoid conflicts of interest and disclose potential conflicts.

Environmental Responsibility

  • We promote sustainability and minimize our environmental impact.

Health and Safety

  • We prioritize the health and safety of our stakeholders.

By adhering to this Code of Ethics, we ensure that SOC-E operates with the highest ethical standards, fostering trust and integrity in all our relationships and activities.

This policy can be customized further to fit the specific values and needs of your company, as a customer.

 

Conflict Minerals Policy

SOC-E is committed to responsible sourcing practices and ethical conduct in our supply chain. We recognize the importance of addressing the issue of conflict minerals, including minerals such as tin, tantalum, tungsten, and gold (also known as “3TG”), originating from conflict-affected and high-risk areas, including those sourced from the Democratic Republic of Congo (DRC) and adjoining countries.

Regulation (EU) 2017/821 of the European Parliament and of the Council of 17 May 2017, known as the Conflict Minerals Regulation, and entered into force on 1 January 2021, obliges Union importers to identify risks and mitigating responses in their supply chains for tin, tantalum, tungsten, their ores, and gold originating from conflict-affected and high-risk areas.

As part of our commitment:

  • We do not knowingly procure or use conflict minerals that directly or indirectly finance or benefit armed groups.
  • We expect our suppliers to adhere to the same standards and to source minerals responsibly.
  • We engage with our suppliers to promote transparency and responsible mineral sourcing practices.
  • We support international efforts to trace and audit the origin of minerals used in our products.

By implementing this policy, SOC-E aims to contribute to the responsible sourcing of minerals and support sustainable development in the regions where we operate.

Environmental. Chemicals and Hazardous Materials. REACH, ROHS and others

REACH: The REACH Regulation (EC 1907/2006) entered into force in 2007 and has evolved to reflect the advancement of knowledge regarding various chemicals and their properties. REACH (Registration, Evaluation, Authorization, Restriction of Chemicals) requires all electronics manufacturers to register the chemicals they produce, import, or use. It applies to companies making products or importing electronics into the EU.

ROHS: The current ROHS directive (2011/65/EU) is an update to the original RoHS Directive (Directive 2002/95/EC). RoHS (Restriction of Hazardous Substances) bans certain chemicals in finished electronic components, such as printed circuit boards and cables. It affects anyone selling to the EU market.

All products manufactured by SOC-E are compliant with REACH and RoHS regulations, ensuring they meet the highest standards for chemical safety and environmental protection.

In addition, we are fully aware of the requirements set forth by the WEEE– Waste Electrical and Electronic Equipment- Directive (2012/19/EU) on waste electrical and electronic equipment, as well as the POP– Persistent Organic Pollutants- Regulation (EC No 850/2004) on persistent organic pollutants. We are committed to aligning our processes with these important environmental standards and are actively working towards full compliance to ensure our products meet these rigorous requirements, thereby contributing to a sustainable and environmentally responsible future.